No internet from the start

We moved into our new home on 27th April and were very impressed with the prompt delivery of our router and connection and the help we received signing up.. HOWEVER! We have been "connected without internet" until about 1/2hr ago. We have made numerous phone calls every day, and have gone through all the checks over and over again and were just told that there was no problem and that we were connected. BUT WE WERE NOT!!! THis afternoon my husband finally spoke to someone who said that we were in arrears by just over R47.... for what! So they hadn't connected us because we owed them from 27th April. We had signed a debit order and had been told that the pro-rata amount for those few days (on which we had no internet!) would be debited with the debit order we signed. So basically we were cut off before ever having internet service!!! Also why did it take endless calls at our cost to finally find out why we were not connected! Extremely bad start to our dealings with Home-Connect, and a big cheek for them to say we our them money, even if it was only R47. They ask for good reviews for subscribers to get a discount on their first month's service. Well I guess we won't be getting a discount for this review!