LP
Lorenzo P
1 reviews | Active since Jun 2022
03 Jun 2022, 08:50
No Internet for 9 days and counting.
Been with Home-Connect since 2017, all was great until 24/05/2022 when Vumatel came to install fiber for my neighbors. They simply took my line and put it next door. It took days for Home-Connect to realize what the issue was and now they are incapable of dealing with their suppliers to resolve the issues. All I get is "please be patient we will sort this out soon" but they can never give me a date. I'm thinking of going 5G because I'm now at my wit's end.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
03 Jun 2022, 09:05Dear Lorenzo,
Thank for your reaching out to Home Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Home-Connect's reply03 Jun 2022, 09:05
Official
Dear Lorenzo,
Thank for your reaching out to Home Connect, one of our agents will be in touch with you.
Regards
Home-Connect
LP
Lorenzo P's updateReviewer Update
03 Jun 2022, 09:54This is what I'm talking about, I can see that this is simply an automated response, pass the buck to one of the agents again.
Your agents have been in touch for with me for over a week now, they are really professional but I think the problem is at top level.
Vumatel making fools out of Home-Connect
Your agents have been in touch for with me for over a week now, they are really professional but I think the problem is at top level.
Vumatel making fools out of Home-Connect
LP
Lorenzo P's update03 Jun 2022, 09:54
Reviewer Update
This is what I'm talking about, I can see that this is simply an automated response, pass the buck to one of the agents again.
Your agents have been in touch for with me for over a week now, they are really professional but I think the problem is at top level.
Vumatel making fools out of Home-Connect
Your agents have been in touch for with me for over a week now, they are really professional but I think the problem is at top level.
Vumatel making fools out of Home-Connect
Home-Connect's replyOfficial
10 Jun 2022, 16:54Thank you for your feedback, Lorenzo.
Home-Connect's reply10 Jun 2022, 16:54
Official
Thank you for your feedback, Lorenzo.