KR
Kamil R
1 reviews | Active since Mar 2012
15 Feb 2021, 13:51
No internet for 3 days
I have not had internet for 3 days and the level of service and communication from Home-connect has been terrible. When i was signing up i was guaranteed 95% uptime, which it turns out is just a sales lie. And the communication is non-existent. I have to keep calling for updates with no response to emails
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Replies (2)
Home-Connect's replyOfficial
15 Feb 2021, 14:12Good day Kamil, we do apologize for the experience you are getting from Home-Connect. We have escalated your matter with management and someone will be in touch with you to resolve the issue
Home-Connect's reply15 Feb 2021, 14:12
Official
Good day Kamil, we do apologize for the experience you are getting from Home-Connect. We have escalated your matter with management and someone will be in touch with you to resolve the issue
KR
Kamil R's updateReviewer Update
16 Feb 2021, 18:37It has been more than 24 hours since I left my review. Yesterday in the afternoon somebody called me to say that Vumatel will come out that same evening or today in the morning, but that was just a lie to pacify me. Up until now, nobody has came from Vumatel. Cleo who called me has the audacity to call me today to tell me that Vumatel has been out and everything is resolved. Yet it was lie, because nobody had come out and nothing has been resolved. She then said that she is going to check and then just hung up the phone with out giving me any feedback. Or without getting back to me. This is really pathetic service. Home-connect is more expensive than everybody else and the only reason I chose to go with you is because I was guaranteed uptime. That guarantee was another lie. If my line is not fixed by midday tomorrow(17/02/21), I want my line cancelled and I am going to move to another service provider. And before you tell me that Vumatel is the problem, I have openserve in my area also so I will go to another provider and use them.
KR
Kamil R's update16 Feb 2021, 18:37
Reviewer Update
It has been more than 24 hours since I left my review. Yesterday in the afternoon somebody called me to say that Vumatel will come out that same evening or today in the morning, but that was just a lie to pacify me. Up until now, nobody has came from Vumatel. Cleo who called me has the audacity to call me today to tell me that Vumatel has been out and everything is resolved. Yet it was lie, because nobody had come out and nothing has been resolved. She then said that she is going to check and then just hung up the phone with out giving me any feedback. Or without getting back to me. This is really pathetic service. Home-connect is more expensive than everybody else and the only reason I chose to go with you is because I was guaranteed uptime. That guarantee was another lie. If my line is not fixed by midday tomorrow(17/02/21), I want my line cancelled and I am going to move to another service provider. And before you tell me that Vumatel is the problem, I have openserve in my area also so I will go to another provider and use them.