No internet connection for over 48 hours

Good day from yesterday we’ve had no internet connectivity, I called more than 8 times with promises of getting this fixed. All I was told was that it’s due to a service migration. Question is, will Home Connect reimburse us for all the monies spent on data from connecting our home devices? Today I call their offices and they are not working!!! Without resolving the issue or sending any communication to their customers. They don’t take customer experience seriously!