No internet connection for over 2 days

On the 06/07/2022 around the 10 am my internet/broadband service went off on my fibre box, had to restart my wifi router and fibre box to clear the cache and followed all the troubleshooting steps listed on MetroFibre webstite in hope this will resolve the issue.

Unfortunately, I couldn't resolve the issue so I was left with no choice but to contact my service provider (Home-connet) for assistance, I spent over 30 minutes on a call with one of the service agents, explained to the gent that my service & broadband lights are off and we went through the troubleshooting steps together and unfortunately again we didn't come right, the guy ended up logging a ticket with the fibre carrier (MetroFibre) and advised that it typically takes 72 hours to resolve tickets.

This doesn't make sense, it shouldn't even be taking them an hour to resolve such a matter as this constitute a breach on their side and creating a lot of inconvenience on my side. So I decided to reach out to metrofibre on their social media plartforms and they advised that they logged a ticket for me.

Like honestly ? It's been day two and I still don't have internet connection

Everyone seems to be napping instead of doing their jobs