No Internet connection for 2 and most likely counting down to 3 for tomorrow

Hi it has been 2 days without interned and the communication between Paige Wade is not resulting in any progress with regards to my internet connectivity being resolved S/He keeps thanking me for my patience if only S/He knew that I no longer have the patient she is thanking me as I am struggling to understand why I am going for 2 days without internet what is the basis for me being subjected to no internet connection and why is my case being dealt with like i am being done a favor by having internet access as if I am not honoring my part of the agreement by timeously paying for the service, please help me understand why I am receiving such poor service?