No internet connection

Today is the 6th day since i cancelled connection from my previous flat and asked them to install and connect at my new place. I been calling everyday as my fiancé works from home he needs Wi-fi. All they say is we are waiting for feedback from vumatel! 6 days! Everyday it’s a different story. I’m forced to buy data every single day till they decide to escalate the matter! Rather consider looking into other services