zK
zed K
1 reviews | Active since Jul 2017
31 Oct 2024, 16:51
NO internet and NO customer service
My fiber has been down since 2pm. I had to cancel work and will probably be penalized for this. I have tried calling the HC number, it doesn't ring. I can't go on FB to see if there's any updates because they blocked me for leaving honest reviews. I don't know what to do now as there is no means to get a hold of them
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Replies (2)
Home-Connect's replyOfficial
31 Oct 2024, 16:52 Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact to assist. Best regards, Home-Connect Team.
Home-Connect's reply31 Oct 2024, 16:52
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact to assist. Best regards, Home-Connect Team.
zK
zed K's updateReviewer Update
03 Nov 2024, 08:46So I understand that its an octotel issue but even when I was with the worst of the worst which is Telkom, I was given compensation for any amount of hours I was without internet. Now dont call me asking to change anything with this review because it has been hell with Home-Connect. If it wasn't for vodacom mobile data, I would've lost international clients. My internet is up and running now but I cannot wait for February, where will be moving to anither premises and wont have to deal with HC anymore.
zK
zed K's update03 Nov 2024, 08:46
Reviewer Update
So I understand that its an octotel issue but even when I was with the worst of the worst which is Telkom, I was given compensation for any amount of hours I was without internet. Now dont call me asking to change anything with this review because it has been hell with Home-Connect. If it wasn't for vodacom mobile data, I would've lost international clients. My internet is up and running now but I cannot wait for February, where will be moving to anither premises and wont have to deal with HC anymore.