Hellopeter
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MN
Mark N

1 reviews | Active since Mar 2009

07 Oct 2020, 10:33

No Internet access. Again.

My internet access is down once again. I cannot get hold of support telephonically. Been on hold for over 10 mins. I see this will be the same situation as last time this happened. No service and still paying for the service.

0
Replies (5)
Home-Connect
Home-Connect's reply07 Oct 2020, 10:45
Official
Good day Mark. Thank you for contacting Home-Connect. Kindly inbox us with your contact information or Home-Connect customer code so we can assist you further.
Home-Connect
Home-Connect's reply07 Oct 2020, 12:09
Official
Good day Mark ,  We believe that our technical team have been in contact with you and assisted accordingly .

Home-Connect Team 
MN
Mark N's update08 Oct 2020, 05:08
Reviewer Update
Day 2. No Internet Connectivity, again

https://www.hellopeter.com/home-connect/reviews/home-connect-should-change-to-home-disconnect-***
Home-Connect
Home-Connect's reply08 Oct 2020, 08:12
Official
Good day Mark, Thank you for contacting Home-Connect. We apologies for the experience you are currently facing. We have escalated to our technical specialist ( Ticket ***), They will be in contact shortly to assist you further. 






MN
Mark N's update09 Oct 2020, 07:45
Reviewer Update
I finally have Internet access today. The pressure Home-Connect has app**** to Vumatel has worked. Thank you for your assistance.