AM
Athule M
1 reviews | Active since Oct 2022
02 Mar 2023, 19:32
No internet
I have been without internet this week yet I will still have to pay the full price at the end of the month. I was told that Celerity would call me today but I did not receive the call. I am extremely disappointed in you guys. This is extremely frustrating. I have logged a ticket already. Why isn’t this being sorted with urgency?!
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
02 Mar 2023, 19:35Thank you for your feedback, Athule. An agent will be in contact shortly to assist further.
Home-Connect's reply02 Mar 2023, 19:35
Official
Thank you for your feedback, Athule. An agent will be in contact shortly to assist further.
AM
Athule M's updateReviewer Update
03 Mar 2023, 09:23As per the telephonic conversation I had with you last night, I was told that I would be contacted this morning when business opens at 8. I have still not been contacted! Tried calling you and it’s not going through
AM
Athule M's update03 Mar 2023, 09:23
Reviewer Update
As per the telephonic conversation I had with you last night, I was told that I would be contacted this morning when business opens at 8. I have still not been contacted! Tried calling you and it’s not going through
AM
Athule M's updateReviewer Update
03 Mar 2023, 12:02HOME CONNECT!!!!
Do you take your customers seriously!!!!!!!!!
I have BEEN WITHOUT INTERNET THIS WEEK. I WAS TOLD I WOULD BE CONTACTED AT 8AM. NO ONE HAS CALLED ME. THIS IS PATHETIC SERVICE! Do not make promises you cannot keep.
Do you take your customers seriously!!!!!!!!!
I have BEEN WITHOUT INTERNET THIS WEEK. I WAS TOLD I WOULD BE CONTACTED AT 8AM. NO ONE HAS CALLED ME. THIS IS PATHETIC SERVICE! Do not make promises you cannot keep.
AM
Athule M's update03 Mar 2023, 12:02
Reviewer Update
HOME CONNECT!!!!
Do you take your customers seriously!!!!!!!!!
I have BEEN WITHOUT INTERNET THIS WEEK. I WAS TOLD I WOULD BE CONTACTED AT 8AM. NO ONE HAS CALLED ME. THIS IS PATHETIC SERVICE! Do not make promises you cannot keep.
Do you take your customers seriously!!!!!!!!!
I have BEEN WITHOUT INTERNET THIS WEEK. I WAS TOLD I WOULD BE CONTACTED AT 8AM. NO ONE HAS CALLED ME. THIS IS PATHETIC SERVICE! Do not make promises you cannot keep.
Home-Connect's replyOfficial
03 Mar 2023, 12:03Good day, we have escalated for an agent to contact you and assist further.
Home-Connect's reply03 Mar 2023, 12:03
Official
Good day, we have escalated for an agent to contact you and assist further.
AM
Athule M's updateReviewer Update
03 Mar 2023, 16:10Matter has now been resolved. Thank you
AM
Athule M's update03 Mar 2023, 16:10
Reviewer Update
Matter has now been resolved. Thank you