MJ
MJ J
1 reviews | Active since Apr 2012
28 Aug 2020, 12:56
No internet
My internet was supposed to be connected since yesterday; I've logged 2 tickets already and no one has attended to this. I called earlier again and still no one can sort out my issue. I am working from home and need the internet. I especially confirmed more than once whether this will be active when I move in and its not! A technician was supposed to call but also, nothing! I need this sorted ASAP!
Helpful (0)
Replies (9)0
Replies (9)
Home-Connect's replyOfficial
28 Aug 2020, 12:57Good Day please can you provide your account name or number and we will urgently look into this.
Home-Connect's reply28 Aug 2020, 12:57
Official
Good Day please can you provide your account name or number and we will urgently look into this.
Home-Connect's replyOfficial
28 Aug 2020, 13:02Thank you we will be in contact shortly.
Home-Connect's reply28 Aug 2020, 13:02
Official
Thank you we will be in contact shortly.
MJ
MJ J's updateReviewer Update
28 Aug 2020, 18:51My internet is still not working? Balwin Fibre had restored everything on their side but still no internet at my unit.
MJ
MJ J's update28 Aug 2020, 18:51
Reviewer Update
My internet is still not working? Balwin Fibre had restored everything on their side but still no internet at my unit.
Home-Connect's replyOfficial
28 Aug 2020, 18:57Good evening, George from support will call you shortly.
Home-Connect's reply28 Aug 2020, 18:57
Official
Good evening, George from support will call you shortly.
MJ
MJ J's updateReviewer Update
28 Aug 2020, 19:31Thank you, will that be today still? I've already gone 2 days without working, I can't go another day without internet.
MJ
MJ J's update28 Aug 2020, 19:31
Reviewer Update
Thank you, will that be today still? I've already gone 2 days without working, I can't go another day without internet.
MJ
MJ J's updateReviewer Update
31 Aug 2020, 11:42 Its been 5 days now, my internet is STILL NOT WORKING! We spoke to Kgotso from Home Connect who reckoned the whole estate's internet is down but when we asked people here they said the internet has not been down since Saturday afternoon! I asked for a technician to come as this is the 4th day I cannot work, this is ridiculous!!!!! I have to be on constant calls with support who clearly can't fix the issue, send someone out here so that my internet can be sorted!
MJ
MJ J's update31 Aug 2020, 11:42
Reviewer Update
Its been 5 days now, my internet is STILL NOT WORKING! We spoke to Kgotso from Home Connect who reckoned the whole estate's internet is down but when we asked people here they said the internet has not been down since Saturday afternoon! I asked for a technician to come as this is the 4th day I cannot work, this is ridiculous!!!!! I have to be on constant calls with support who clearly can't fix the issue, send someone out here so that my internet can be sorted!
Home-Connect's replyOfficial
31 Aug 2020, 11:50Good Day Mj, Our provider Balwin Fibre has confirmed there is an issue with the backhaul provider and they are working on it and will provide feedback shortly.
Home-Connect's reply31 Aug 2020, 11:50
Official
Good Day Mj, Our provider Balwin Fibre has confirmed there is an issue with the backhaul provider and they are working on it and will provide feedback shortly.
MJ
MJ J's updateReviewer Update
31 Aug 2020, 11:56For 5 days already? That's impossible! Since last week Home Connect has been saying its Balwin Fibre but ironically everyone else's internet is working here?!
MJ
MJ J's update31 Aug 2020, 11:56
Reviewer Update
For 5 days already? That's impossible! Since last week Home Connect has been saying its Balwin Fibre but ironically everyone else's internet is working here?!
MJ
MJ J's updateReviewer Update
31 Aug 2020, 12:35please send me a number of someone in charge because this is now unacceptable! I've been trying to call for the last hour but no agents are available; how's that even possible when there is supposed to be a support team?!
MJ
MJ J's update31 Aug 2020, 12:35
Reviewer Update
please send me a number of someone in charge because this is now unacceptable! I've been trying to call for the last hour but no agents are available; how's that even possible when there is supposed to be a support team?!