VP
Virgil P
1 reviews | Active since Mar 2022
10 Mar 2022, 11:03
No installation
Very disspointed with the service im recieving from Home-Connect and Vumareach appointment was booked for Monday 7th of March 2022 7:30am, Today is the 10th of March 2022 no communication from an installer noone came to the property everyday since monday ive called in to schedule been promised the next day a technician will come which no one did. Got 2 confirmation emails from them that a technician will come this morning and no one showed up.. Absolutely disgusted with their customer service who promise to call back and never do.
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Replies (3)
Home-Connect's replyOfficial
10 Mar 2022, 15:43Dear Virgil, We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience. Please note that we are taking measures to ensure that the above experience does not happen again. Please expect a call from one of our agents shortly.
Home-Connect's reply10 Mar 2022, 15:43
Official
Dear Virgil, We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience. Please note that we are taking measures to ensure that the above experience does not happen again. Please expect a call from one of our agents shortly.
VP
Virgil P's updateReviewer Update
10 Mar 2022, 15:44Thank you
VP
Virgil P's update10 Mar 2022, 15:44
Reviewer Update
Thank you
Home-Connect's replyOfficial
14 Mar 2022, 11:09Thank you for the feedback.
Home-Connect's reply14 Mar 2022, 11:09
Official
Thank you for the feedback.