No help and still no internet connection

This is a Review for Vumatel and Home Connect. The red light on my wifi is flickering since Saturday. I did reboot/reset it but it's still flickering. When I arrived home on Saturday I notice the casing outside the property was broken and the pipe was disconnected from the round part. I logged a call with Home Connect and when the technician came out today he said the inside cable is damaged and would cost R1200 - R1400 to fix, but when I called home connect for the quote the notes on their system says that the drop cable is damaged. I also noticed after the technicians left the box inside the house on the wall was put back upside down. When I checked the box I noticed that the one side was damaged. I asked everyone in the house and no one had knowledge of it. The technicians must have damaged it and put it upside down so that we couldn't notice. I logged a complaint with Vumatel and a very disrespectful agent called me on yesterday. He kept speaking over me, raising his voice and wanted to tell me about faults that occurred when the previous owners owned the property. I emailed HC and their response is I must pay for the damage. Yet, I do not know what the actual damage is and I still didn't receive a quote. As a first time customer this is very bad service. I have paid my wifi on time since moving in and this service is unacceptable. I am currently looking for another service provider.