SR
Shirne R
1 reviews | Active since Aug 2020
07 Dec 2020, 10:38
No go if you work from home...No connect at Home
Pass if you work from home. The previous owner of our house already had a installation from Vuma tel and a contract with Home Connect. The sales team at Home connect indicated a rough estimation of max 72 hours until we will be activated and have our router. Thus we did all the paper work etc a week before we moved... Needless to say, we are now almost 2 and half weeks in and if I don’t follow up it seems that we would only receive our router next year.
There is a huge problem in the system as most people working here does not seem to know the difference between activation and installation. It seems that they want all the praise as installation is com
Helpful (0)
Replies (3)0
Replies (3)SR
Shirne R's updateReviewer Update
07 Dec 2020, 10:48(Sorry, the thing posted before I was finished) It seems that they want all the praise as installation was complete (which was complete before we even moved).
It seemed simple...activate the line and send the router...nope...apparently not as simple.
After using almost all my 90 mins of airtime trying to get hold of home connect sitting and holding the lines for 20 min + every time... I finally got through to somebody who dispatched the router (Halleluja). When I tried to track the parcel on Courier guy the only response was: Invalid parcel tracking number.
1) Waiting a response from Home Connect
2) Anybody who can advise alternative ISP for Amanda Glen area? We need internet ASAP as we both work from home. Apparently people don’t understand the concept: if we don’t make money, we cannot pay you...
It seemed simple...activate the line and send the router...nope...apparently not as simple.
After using almost all my 90 mins of airtime trying to get hold of home connect sitting and holding the lines for 20 min + every time... I finally got through to somebody who dispatched the router (Halleluja). When I tried to track the parcel on Courier guy the only response was: Invalid parcel tracking number.
1) Waiting a response from Home Connect
2) Anybody who can advise alternative ISP for Amanda Glen area? We need internet ASAP as we both work from home. Apparently people don’t understand the concept: if we don’t make money, we cannot pay you...
SR
Shirne R's update07 Dec 2020, 10:48
Reviewer Update
(Sorry, the thing posted before I was finished) It seems that they want all the praise as installation was complete (which was complete before we even moved).
It seemed simple...activate the line and send the router...nope...apparently not as simple.
After using almost all my 90 mins of airtime trying to get hold of home connect sitting and holding the lines for 20 min + every time... I finally got through to somebody who dispatched the router (Halleluja). When I tried to track the parcel on Courier guy the only response was: Invalid parcel tracking number.
1) Waiting a response from Home Connect
2) Anybody who can advise alternative ISP for Amanda Glen area? We need internet ASAP as we both work from home. Apparently people don’t understand the concept: if we don’t make money, we cannot pay you...
It seemed simple...activate the line and send the router...nope...apparently not as simple.
After using almost all my 90 mins of airtime trying to get hold of home connect sitting and holding the lines for 20 min + every time... I finally got through to somebody who dispatched the router (Halleluja). When I tried to track the parcel on Courier guy the only response was: Invalid parcel tracking number.
1) Waiting a response from Home Connect
2) Anybody who can advise alternative ISP for Amanda Glen area? We need internet ASAP as we both work from home. Apparently people don’t understand the concept: if we don’t make money, we cannot pay you...
Home-Connect's replyOfficial
07 Dec 2020, 10:58Good day Shirne , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Operations department. Please confirm your ticket number logged, and your customer account details so that we may escalate the matter for you. Our Operations team will be in touch to rectify the matter.
The Home-Connect Team
Home-Connect's reply07 Dec 2020, 10:58
Official
Good day Shirne , We are sorry to hear that you are having an unpleasant experience with the Home-Connect Operations department. Please confirm your ticket number logged, and your customer account details so that we may escalate the matter for you. Our Operations team will be in touch to rectify the matter.
The Home-Connect Team
SR
Shirne R's updateReviewer Update
07 Dec 2020, 11:10Thanks to Edna from the Home Connect team for clarifying the situation. Her response was quick and she was willing to receive feedback to better the communication on Home Connect’s side.
SR
Shirne R's update07 Dec 2020, 11:10
Reviewer Update
Thanks to Edna from the Home Connect team for clarifying the situation. Her response was quick and she was willing to receive feedback to better the communication on Home Connect’s side.