No fibre line for a week, pathetic service.

Pathetic service - my fibre service has been down for an entire week. I have logged several tickets, and contacted the support center numerous times. The only feedback I get is "a ticket has been logged" and "this has been escalated to Vumatel".

No one seems to know what the issue is, and supervisors/managers do not bother to provide updates or feedback.

Definitely the worst ISP I have dealt with.