No Feedback From Accounts

Out of almost 5 years being a loyal Home Connect subscriber, I never ever had an issue, always had excellent support but when I contacted the support and account emails to cancel an add on service no one has gotten back to me. My first request was sent the 29th of February. So I emailed them again when I got my invoice and still ended up paying for a service add on that I requested to cancel end of February. It does make one wonder what happened that they have become so poor at caring about there customers. Maybe it's time to say goodbye and move to an ISP that cares.