RB
Rhulani B
1 reviews | Active since Jun 2021
09 Feb 2026, 15:36
No feedback and no resolution
I'm still awaiting feedback and a resolution. They assured me they would return my call, but I haven't heard back. I posted here last week, and my issue has now been ongoing for three weeks
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Home-Connect's replyOfficial
09 Feb 2026, 15:39Thank you for bringing this to our attention and apologies for the continued delay. We understand your frustration, especially given the time this issue has been ongoing. This is not the level of service we aim to provide. Please be assured that your query is being followed up as a matter of urgency, and an agent will contact you to provide feedback and work towards a resolution. We appreciate your patience and will ensure this is addressed promptly.
Home-Connect's reply09 Feb 2026, 15:39
Official
Thank you for bringing this to our attention and apologies for the continued delay. We understand your frustration, especially given the time this issue has been ongoing. This is not the level of service we aim to provide. Please be assured that your query is being followed up as a matter of urgency, and an agent will contact you to provide feedback and work towards a resolution. We appreciate your patience and will ensure this is addressed promptly.