No Feedback AGAIN

So, after my first review on Home Connects bad service , I was immediately called and was promised that the issue will be resolved asap. That was on Saturday 24 August 2024. Monday 26th of August I received a follow up phone call to assure me that they are looking into my complaint. It is now one week after that last phonecall and I have not had ANY other feedback and had to wake up this morning to find that both the invoice that was supposed to have been credited and the incorrect pro-rata amount has gone off by debit order.

I want Home-Connect to come and remove the installation immediately, I will apply for the service with another Service Provider.