No customer service No speed NOTHING!

For 16 days I have been having constant issues with my line speed with absolutely no feed back whatsoever on how this issue will be resolved. I have spoken with multiple people on the whats app line who all tell me to do the same thing BUT STILL no resolution or feed back. It seems after the 3rd step everyone just gives up. 0.3 to 1.5 download speed acceptable? I hate coming on socials to complain but feel its the only way to be heard as a call back????? What a joke! Been waiting 15 days with multiple tries for a call back. If the issue cannot be resolved just have the decency to let me know so I can cut my losses, pay the early termination fee even though I have been a customer for 2 years but recently moved. I hate to use words like this but this is pathetic service. Nothing grates me more than paying for a service I dont receive. I can accept that things take time to sort out but this is a joke! New ticket no: S*** KEY: NZVXKWNH