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Ruqeyah R

1 reviews | Active since May 2011

04 Aug 2021, 13:18

No customer service

I made payment to get my fibre connection installed. Tried calling the call centre twice on 4th August with no assistance but held on over 8 minutes. I sent an email but no correspondence was received. What type of customer service is this? I am appalled and therefore would like to terminate the subscription.

0
Replies (5)
Home-Connect
Home-Connect's reply04 Aug 2021, 14:07
Official
Good day. Please note that Vumatel had tried contacting you yesterday to arrange for the installation. They have also sent you a confirmation email for the installation date. We have also responded to your email yesterday to provide you with a ticket reference number for the installation ticket that we have logged. 
RR
Ruqeyah R's update04 Aug 2021, 14:15
Reviewer Update
Unfortunately there was no calls made to me yesterday regarding installation. The first email received was a confirmation of payment which was systematically generated. Second email received was a ticket number but not a response to my email sent. Please check your records
Home-Connect
Home-Connect's reply04 Aug 2021, 14:18
Official
Good day 

No problem we will check with Vumatel .

Kind regards 
Home-connect 
RR
Ruqeyah R's update05 Aug 2021, 10:22
Reviewer Update
Good Day. I am still awaiting feedback
Home-Connect
Home-Connect's reply12 Aug 2021, 08:27
Official
Good day Ruqeyah.

We believe your installation date is  16/08 at 12:30 Pm.

Kind regards.
Home-connect.