JF
Joani F

1 reviews | Active since Jun 2022

09 Jun 2022, 16:19

No Customer Satisfaction

Home-Connect bought over Dashfibre without informing me, as a result two months of payment was still paid to Dashfibre. Home-connect now wants to charge me for those two months however it should have been part of their due diligence duties to ensure that all monies received by Dashfibre be paid over to Home-Connect. Home-Connect simply claims that Dashfibre will repay me, however Dashfibre is closed and no communication is forthcoming. I have been trying sort out this problem since January however Home-Connect is not willing to assist their customers. Absolutely absurd responses from Home-Connect with no intention to assist. No customer care satisfaction.

0
Replies (3)
Home-Connect
Home-Connect's reply09 Jun 2022, 16:59
Official
Dear Joani,

Thank you for reaching out to Home Connect, one of our agents will be in touch with you.

Regards
Home-Connect
JF
Joani F's update13 Jun 2022, 12:08
Reviewer Update
So when is your consultant going to phone and assist? O, they are not because yesterday I was again disconnected and this morning I called 3 times just to be informed that I won't be reconnected. Pathetic business and service.
Home-Connect
Home-Connect's reply13 Jun 2022, 12:15
Official
Good day Joani,

An agent will be in contact with you shortly. 

Kind Regards
Home-Connect