JF
Joani F
1 reviews | Active since Jun 2022
09 Jun 2022, 16:19
No Customer Satisfaction
Home-Connect bought over Dashfibre without informing me, as a result two months of payment was still paid to Dashfibre. Home-connect now wants to charge me for those two months however it should have been part of their due diligence duties to ensure that all monies received by Dashfibre be paid over to Home-Connect. Home-Connect simply claims that Dashfibre will repay me, however Dashfibre is closed and no communication is forthcoming. I have been trying sort out this problem since January however Home-Connect is not willing to assist their customers. Absolutely absurd responses from Home-Connect with no intention to assist. No customer care satisfaction.
Helpful (0)
Replies (3)0
Replies (3)Home-Connect's replyOfficial
09 Jun 2022, 16:59Dear Joani,
Thank you for reaching out to Home Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Thank you for reaching out to Home Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Home-Connect's reply09 Jun 2022, 16:59
Official
Dear Joani,
Thank you for reaching out to Home Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Thank you for reaching out to Home Connect, one of our agents will be in touch with you.
Regards
Home-Connect
JF
Joani F's updateReviewer Update
13 Jun 2022, 12:08So when is your consultant going to phone and assist? O, they are not because yesterday I was again disconnected and this morning I called 3 times just to be informed that I won't be reconnected. Pathetic business and service.
JF
Joani F's update13 Jun 2022, 12:08
Reviewer Update
So when is your consultant going to phone and assist? O, they are not because yesterday I was again disconnected and this morning I called 3 times just to be informed that I won't be reconnected. Pathetic business and service.
Home-Connect's replyOfficial
13 Jun 2022, 12:15Good day Joani,
An agent will be in contact with you shortly.
Kind Regards
Home-Connect
An agent will be in contact with you shortly.
Kind Regards
Home-Connect
Home-Connect's reply13 Jun 2022, 12:15
Official
Good day Joani,
An agent will be in contact with you shortly.
Kind Regards
Home-Connect
An agent will be in contact with you shortly.
Kind Regards
Home-Connect
