AM
Andries M
1 reviews | Active since Mar 2009
07 Apr 2022, 10:09
No customer feedback
I have sent the cancellation email from the previous ISP as I was migrating to Home Connect. I was told that my line will be active on the 5 , then the 6 April. I have to call to ask about the status of my connectivity. I left the previous ISP due to lack of customer feedback and now I am experiencing the same at Home -connect before i even started.
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Replies (2)
Home-Connect's replyOfficial
07 Apr 2022, 11:19Good day Trust,
We would like to take this opportunity to apologize for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologize for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Home-Connect's reply07 Apr 2022, 11:19
Official
Good day Trust,
We would like to take this opportunity to apologize for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologize for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
AM
Andries M's updateReviewer Update
11 Apr 2022, 13:47I would like to take this opportunity to thank Mikayla Reddy for her professionalism and the manner my complaint was handled. She frequently gave me updates as far as my query was handled.
AM
Andries M's update11 Apr 2022, 13:47
Reviewer Update
I would like to take this opportunity to thank Mikayla Reddy for her professionalism and the manner my complaint was handled. She frequently gave me updates as far as my query was handled.