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Gugu N

1 reviews | Active since Jan 2023

03 Jan 2023, 10:15

No connection. False communication.

Good day. Our connection has been off since Saturday. After numerous engagements with your staff they have yielded empty promises as we still do not have connection. When should we expect an honest answer and to actually be reconnected?

0
Replies (3)
Home-Connect
Home-Connect's reply03 Jan 2023, 11:24
Official
Dear Gugu,

Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.

Regards
Home-Connect 

Best regards,

GN
Gugu N's update03 Jan 2023, 11:30
Reviewer Update
Your agent reached out and is still giving me stories. I should not be chasing you for an error you caused. If my connection is not restored by 13:00 CAT on 3 January 2023, you can consider my subscription cancelled. I will take my money where it is appreciated.
Home-Connect
Home-Connect's reply03 Jan 2023, 12:52
Official
Hi Gugu

The escalations team confirmed that the line is back up.

Kind Regards
Home-Connect

Best regards,