YN
Yugeshnie N
1 reviews | Active since Dec 2022
07 Dec 2022, 09:07
No Connection
Hi ,home connect as such poor service logged the call yesterday stating Vumatel rooter is off,I have explained I work from home so I need internet, only to find out this morning I need to wait 72hours for a technician to come out,in the meantime I will get billed for a service that I im not utilizing, the Agent I spoke to in the morning Richard was not helpful at all,Home-Connect please train you staff how to deal with customer service .This is the second time I have to wait for service from Vumatel.
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
07 Dec 2022, 09:08 Dear Yugeshnie ,
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Home-Connect's reply07 Dec 2022, 09:08
Official
Dear Yugeshnie ,
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect
Thank you for reaching out to Home-Connect, one of our agents will be in touch with you.
Regards
Home-Connect
YN
Yugeshnie N's updateReviewer Update
08 Dec 2022, 16:35Hi still have no information, or assistance from Vumatel I don't have internet I must still pay for these days home connect don't care .
YN
Yugeshnie N's update08 Dec 2022, 16:35
Reviewer Update
Hi still have no information, or assistance from Vumatel I don't have internet I must still pay for these days home connect don't care .
Home-Connect's replyOfficial
08 Dec 2022, 16:42Hi Yugeshnie,
Please expect a call from one of our agents.
Please expect a call from one of our agents.
Home-Connect's reply08 Dec 2022, 16:42
Official
Hi Yugeshnie,
Please expect a call from one of our agents.
Please expect a call from one of our agents.
YN
Yugeshnie N's updateReviewer Update
09 Dec 2022, 15:14Hi Home-connect you'll are in breach of contract 72 hours has passed still no response from Vumatel,when am I going to get assistance we are paying for a non service how many times must I keep on calling, when will this be resolved next year?
YN
Yugeshnie N's update09 Dec 2022, 15:14
Reviewer Update
Hi Home-connect you'll are in breach of contract 72 hours has passed still no response from Vumatel,when am I going to get assistance we are paying for a non service how many times must I keep on calling, when will this be resolved next year?
Home-Connect's replyOfficial
09 Dec 2022, 15:19 Hi Yugeshnie,
Please expect a call from one of our agents.
Please expect a call from one of our agents.
Home-Connect's reply09 Dec 2022, 15:19
Official
Hi Yugeshnie,
Please expect a call from one of our agents.
Please expect a call from one of our agents.