lW
leon W
1 reviews | Active since Oct 2010
30 Nov 2019, 17:21
No communication on support tickets from Home-connect
Its been a couple of weeks now that I have logged a slow line ticket no S*** regarding speeds slower than 100/100 while I'm being billed for 200/200 line. This happened after a vumatel outage and home-connect were informed. Nothing has happened. Home-connect is a friendly company but does not act upon support tickets and definitely does not follow up or offer ANY feedback regarding issues. Due to this lack of support, I have elected to cancel my line with them after many happier times with the service. The sad thing is , is that the only time to receive response is when a Hello Peter complaint is lodged. I sincerely wish that they could've sorted this non communication problem before. My request is twofold, 1) Rectify my bill to reflect the poor performance of the line 90/50 Mbps 2) Release the line this coming week so I can migrate to a different ISP. I do not have a problem to pay for the last cancelation month even if I'm not going to use the service, but I cannot work December with such a bad line speed.
Helpful (0)
Replies (9)0
Replies (9)
Home-Connect's replyOfficial
01 Dec 2019, 06:21Good morning. Please can you confirm your account name or number so we csn urgently look into this.
Home-Connect's reply01 Dec 2019, 06:21
Official
Good morning. Please can you confirm your account name or number so we csn urgently look into this.
lW
leon W's updateReviewer Update
03 Dec 2019, 17:04Hi, everyone I have spoken to promises feedback but never come back to you.
Can I please have feedback on the slow line, alternatively, please send me a final invoice so I can settle for this last month and release my line asap so I can go elsewhere.
Can I please have feedback on the slow line, alternatively, please send me a final invoice so I can settle for this last month and release my line asap so I can go elsewhere.
lW
leon W's update03 Dec 2019, 17:04
Reviewer Update
Hi, everyone I have spoken to promises feedback but never come back to you.
Can I please have feedback on the slow line, alternatively, please send me a final invoice so I can settle for this last month and release my line asap so I can go elsewhere.
Can I please have feedback on the slow line, alternatively, please send me a final invoice so I can settle for this last month and release my line asap so I can go elsewhere.
lW
leon W's updateReviewer Update
03 Dec 2019, 18:48Absolutely no response since the complaint was logged !
I will check in again tomorrow and report again if there was any response
I will check in again tomorrow and report again if there was any response
lW
leon W's update03 Dec 2019, 18:48
Reviewer Update
Absolutely no response since the complaint was logged !
I will check in again tomorrow and report again if there was any response
I will check in again tomorrow and report again if there was any response
lW
leon W's updateReviewer Update
04 Dec 2019, 16:01And once again absolutely dead silence from this non-communitive company Home-connect.
Please rectify my account for the slower speeds. Surely you cannot charge me for 200/200 if the line underperforms at 69/79 mbps and you cannot or will not fix it.
The next step will be to lay a complaint at the consumer council seeing that there is absolutely no response from your side.
Please rectify my account for the slower speeds. Surely you cannot charge me for 200/200 if the line underperforms at 69/79 mbps and you cannot or will not fix it.
The next step will be to lay a complaint at the consumer council seeing that there is absolutely no response from your side.
lW
leon W's update04 Dec 2019, 16:01
Reviewer Update
And once again absolutely dead silence from this non-communitive company Home-connect.
Please rectify my account for the slower speeds. Surely you cannot charge me for 200/200 if the line underperforms at 69/79 mbps and you cannot or will not fix it.
The next step will be to lay a complaint at the consumer council seeing that there is absolutely no response from your side.
Please rectify my account for the slower speeds. Surely you cannot charge me for 200/200 if the line underperforms at 69/79 mbps and you cannot or will not fix it.
The next step will be to lay a complaint at the consumer council seeing that there is absolutely no response from your side.
lW
leon W's updateReviewer Update
04 Dec 2019, 19:19I called Home-connect this afternoon at 16h04 and spoke to Lebogang. I explained the scenario and asked to speak to a manager. She just transfered me to another department to get rid of the call without saying much. Next person was Courtney who said that she was not a manager but could help me. I explained the scenario AGAIN and she put me on hold to ask a manager about speaking to them. The reply was to get my number and the manager would get back to me in 20 mins.
NO RESPONSE HOME-CONNECT STRIKES AGAIN. ABSOLUTELY WORTHLESS PROMISES.
My requirements are still the same, rectify the bill for 100/100 meg line because that is all that I'm getting from you and arrange that the line is released immediately so that I can get service from a customer orientated company that values communication.
And if you're wondering about that, just scroll around Hello Peter and see who actually try and keep customers happy. Home-connect has too much complaints lately that is unresolved.
NO RESPONSE HOME-CONNECT STRIKES AGAIN. ABSOLUTELY WORTHLESS PROMISES.
My requirements are still the same, rectify the bill for 100/100 meg line because that is all that I'm getting from you and arrange that the line is released immediately so that I can get service from a customer orientated company that values communication.
And if you're wondering about that, just scroll around Hello Peter and see who actually try and keep customers happy. Home-connect has too much complaints lately that is unresolved.
lW
leon W's update04 Dec 2019, 19:19
Reviewer Update
I called Home-connect this afternoon at 16h04 and spoke to Lebogang. I explained the scenario and asked to speak to a manager. She just transfered me to another department to get rid of the call without saying much. Next person was Courtney who said that she was not a manager but could help me. I explained the scenario AGAIN and she put me on hold to ask a manager about speaking to them. The reply was to get my number and the manager would get back to me in 20 mins.
NO RESPONSE HOME-CONNECT STRIKES AGAIN. ABSOLUTELY WORTHLESS PROMISES.
My requirements are still the same, rectify the bill for 100/100 meg line because that is all that I'm getting from you and arrange that the line is released immediately so that I can get service from a customer orientated company that values communication.
And if you're wondering about that, just scroll around Hello Peter and see who actually try and keep customers happy. Home-connect has too much complaints lately that is unresolved.
NO RESPONSE HOME-CONNECT STRIKES AGAIN. ABSOLUTELY WORTHLESS PROMISES.
My requirements are still the same, rectify the bill for 100/100 meg line because that is all that I'm getting from you and arrange that the line is released immediately so that I can get service from a customer orientated company that values communication.
And if you're wondering about that, just scroll around Hello Peter and see who actually try and keep customers happy. Home-connect has too much complaints lately that is unresolved.
lW
leon W's updateReviewer Update
05 Dec 2019, 14:10Please give me feedback as you promised !
lW
leon W's update05 Dec 2019, 14:10
Reviewer Update
Please give me feedback as you promised !
lW
leon W's updateReviewer Update
06 Dec 2019, 13:13Wel, there was absolutely no response to this post. After all My calls, and speaking to a manager, the problem was quickly solved. Im not sure why Home-connect staff could not fix this problem. Please refer to this posting as to why I’m not staying with you as an ISP. Communication is shocking and a huge problem for your company.
lW
leon W's update06 Dec 2019, 13:13
Reviewer Update
Wel, there was absolutely no response to this post. After all My calls, and speaking to a manager, the problem was quickly solved. Im not sure why Home-connect staff could not fix this problem. Please refer to this posting as to why I’m not staying with you as an ISP. Communication is shocking and a huge problem for your company.
Home-Connect's replyOfficial
12 Dec 2019, 12:14Hi there please advise if you were contacted
Home-Connect's reply12 Dec 2019, 12:14
Official
Hi there please advise if you were contacted
lW
leon W's updateReviewer Update
12 Dec 2019, 13:49Nope, hence I cancelled my account to go somewhere else.
lW
leon W's update12 Dec 2019, 13:49
Reviewer Update
Nope, hence I cancelled my account to go somewhere else.