No care for customers

I spoke to Kiara and she said she wanted a number and I can send her an email. I did that the same evening I got home 2 / 3 days later I still have not received a response on email to acknowledge receipt of my email. She was more focused on getting rated than actually assisting me. Since installation by metro fibre I have been waiting now for almost 2weeks still no update on my profile or any connectivity or yet communication from Home-Connect.