No assistance whatsoever. The agenjust want to move on to the next call

I've made over 7 calls in less than a week and connected via Whatsapp as well and all I get from the agents at Home-Connect is go to reach.home-connect.co.za and click on manage account. I don't know how many times I've tried this but couldn't get anywhere. I tried to reset the account and still nothing. The agents are so quick to get you off the phone. It's pathetic. I just need to get another ISP because this is by far the worst at the moment. No aftersales service. I've got so many regrets.