EM
Eusebia M

1 reviews | Active since Jul 2015

26 Oct 2021, 05:18

Nightmare

Nightmare my service was activated on the 30th of September and as far as I was advised I was told the service is 28 days and I woke up to no connection and I spoke to this cleo girl that told me my date will amended to the 27th but I have no connections and I told her I will come for her should I have any issues I requested to be compensated for the extra data I purchase during the time I couldn't connect between the 16th till the 30of September and I was told straight that they don't compensate no remorse no nothing and on the 15th of October I was inconvenienced again had to buy data and they don't see anything wrong yet again now I can't connect so you literally robbing me with my days I regret taking this I should have canceled from the get go I do not recommend anyone to take service with this company worsted service ever

0
Replies (2)
Home-Connect
Home-Connect's reply26 Oct 2021, 09:27
Official
Good day Eusebia 

We would like to apologies for the experience you have been having with us.
One of our agents will be in contact with you to find a  solution to the issue.

Kind regards.
Home-connect. 
Home-Connect
Home-Connect's reply29 Oct 2021, 12:02
Official
Dear Eusebia.
 
Thank you for your patience and reaching out to Home Connect. 
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
 
Regards
Home Connect Team