Nightmare customer service

Home connect has the worst agents on God's green earth. They tell lies and when you ask to speak a supervisor you get absolutely nowhere. They take forever and a day to reply on what's app and my debit order never goes off on the agreed date... My internet is currently down and I'm trying to get ahold of them on what's app but Sandile is taking his sweee time same as Gladness when I reached out yesterday. I'm not happy with the customer experience I'm receiving from this company. Your reps clearly have better things to do than their actual jobs.