Nhlanhla was excelle...

Without a doubt Nhlanhma was excellent he deserves to be a superior, none the less I'm writing this in response to the email I've received saying my services will be suspended, with regards to the outstanding amount of which that amout is for some kind of a stupid and nonsense additional services of talk talk of the services that I've never used. My point is how could you suspend my services for something that I've never used or even know the number of it I've paid my fibre services an amout of R860 on the 22nd of September then you saying my account has an outstanding fee which was impacted by talk talk a services that I've never rendered or used my main account of my fibre is up to date why suspend it. I've written email talk to agents on whatsapp to deactivate this talk talk because I don't have a device for it and I can't afford to pay for that device but the next thing I'm being billed for something I've never used. Yesterday I was without wifi due to you negligence of combining two accounts my main account fibre is up to date the you are suspending it due to a services that I don't have thanks to Nhlanhla that he allowed me to explain my situation and he understood me quickly and took the matter very seriously, in consultation with his supervisor my services were reconnected. And lately when I checked my emails I saw this frustrating email again saying my services will be suspended. Look let me make it clear to your accounts department that should my services be suspended due to an additional services which won't operate without me paying my wifi then this has to affect my subscription with home-connect I guess it will be wise of you guys to refund my R860 that I've paid on the 22nd of September for us not to see ourselves in battles over something that can be resolved simply, customer service agents like Nhlanhla deserves better positions than what they are tasked to do the guy is exceptional brilliant. So if you are to suspend my services kindly refund my money and I look for better service providers out there.

Furious and frustrated customer
Simon Makua

Cleopatra I'm bringing this to your attention I can't have my services suspended of which I've paid for just because of a so cald talk talk service of which I didn't use or even gain access to now my services are disconnected why is that. For the fact that I've paid for my wifi service I don't expect my service to be disconnected I didn't pay for talk talk because I don't have a device for it and money to buy that device, kindly reconnect my service that I've paid for please.