SR
SOS R
1 reviews | Active since Mar 2009
03 Sept 2024, 12:01
Next time I need a new ISP I promise I’ll look elsewhere
Yesterday I gave my notice to cancel my services as I knew it was the first working day of the month and today I am getting a call saying I was suppose to notify them on the 1st and they will only be able to terminate in Nov. I didnt know they work on Sundays and this was an honest mistake but I am still being penalised.
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Home-Connect's replyOfficial
03 Sept 2024, 12:08Dear Tsamai, Thank you for reaching out to us regarding your recent experience with our cancellation process. I understand your frustration and I apologize for any inconvenience this may have caused. I will investigate this matter further to ensure that all communication regarding cancellation procedures is clear and consistent. Please rest assured that an agent will be in contact shortly to assist.
Home-Connect's reply03 Sept 2024, 12:08
Official
Dear Tsamai, Thank you for reaching out to us regarding your recent experience with our cancellation process. I understand your frustration and I apologize for any inconvenience this may have caused. I will investigate this matter further to ensure that all communication regarding cancellation procedures is clear and consistent. Please rest assured that an agent will be in contact shortly to assist.