Never seen worse than Home connect

21 days after making a payment, and first reaching out to home connect for help, 20 days since I reached out to their escalations department, 12 days since I first wrote a Hellopeter review, and 10 days since I emailed their complaints department. I've lost count of the number of calls I've made to their client services department. Despite allnof this, home connect has failed to have my fibre line activated, and they have failed to refund my payment and release my line sonI can move on to another service provider. I'm stuck with no internet, and they're also holding on to my money.