Never have more than one account with home connect... It's a nightmare 😭😭

We have been using home connect fibre for a year and a few months in the west Rand, we thought it was perfect, until my daughter got her new place in the north of Joburg.

Problem started, they took time in realising there was an issue with the router she found in that house, after she was approved of the second account, after a month the router was sorted.

Now come billing time they sent her an invoice, to our surprise 🫢 the amount deducted its almost twice the invoice, we reverse payment and pay what the invoice reflect, called accounts wanting to know what the double billing because the second account just stared working after month waiting for the router and based on the what'sApp conversation with the agents accounts was supposed to correct the account.

Now it's been two days, trying to resolve the matter accounts doesn't call back we on the chat the whole day for days, same answer the supervisor will call from accounts.

Now that both accounts are suspended, yet money has been recieved, for two solid months we have been trying to correct the account..

Really the service sucks.. especially customer query resolution is terrible it makes you think, you shouldn't give them more business, they will mess your financial life... Everything that depended on the WiFi in the two locations is now halted... Extra expenses for buying data... Yet you paid what you were invoiced for.

This is a nightmare