Network out and no communication

I am really disappointed with this company. My network has been off and when I check Covid says my area is not supported by their Fibre or network they will let me know once it’s available in my area. That time I’ve been a customer for 2 years full with no network issues. Not even a communication to say network will be down or anything. Their customer support is not helpful, WhatsApp chat is not helpful or attendeds to any my network coverage issues. I’m so disappointed 😡