My router hadn't been connecting to internet since last week Wednesday, I logged a call and got a reply the following day that it was restored

My router hadn't been connecting to internet since last week Wednesday, I logged a call and got a reply the following day that it was restored. However it wasn't, and hadn't been at home. Only kids were struggling. Today I called and Sthembiso was available to assist. It didn't take even 2 min to resolve the issue. I could tell that he is well experienced. Thank you Sthembiso