My Refund process

After a Month and 2 weeks of No service delivery till this day Home-connect has not been able to deliver what they promised for my money's. I've called them countless times, emailed them countless times to complain and each time I was only reciprocate with minimal response. Now after all the inconvenience and hassle of back & forth which got no where, I am still being wrong again in terms of refund. I am being inconvenienced yet again by them dragging my refund process even after they where quick to take my money, they are now telling me my proof of payment is not enough after emailing them every possible proof of payment I have. The agent who assisted me gave me a direct payment link which I still have and even emailed to Home-connect. The agains name was KAMO ref no. 688201. After 7 weeks of no service delivery I am now being made to wait more time for me refund. Home-connect is unreliable in every aspect as a business