My rating if not for the company itself but for JAY who assisted me after spending 4 days without internet connection

My rating if not for the company itself but for JAY who assisted me after spending 4 days without internet connection. She was patient and made me feel like I was the only customer she had on planet earth on that moment she was with me. My internet connection issue could not be solved by the escalation department(which didn’t make sense to me and came across like who everyone answered my email was just lazy to check what the issue with my connection was). Jay solved all that in 5 minutes or so. Thank you JAY, you are a jam