My overall initial experience with Home-Connect was a frustrating one

Dear Imtiaz, Thank you for reaching out to us and sharing your feedback regarding your experience with Home-Connect. I'm sorry to hear that your initial experience was frustrating, and I understand how important it is to have your issues resolved in a timely manner. I'm glad to hear that Thuthukani Sishi, also known as Mfundo, was able to step in and provide you with the excellent service you deserved. It's great to know that Mfundo kept you updated regularly on your open ticket and was able to resolve the matter smoothly for you. I will make sure to pass on your kind words to Mfundo as recognition for his outstanding assistance. At Home-Connect, we strive to provide top-notch customer service, and we appreciate your patience and understanding throughout the process. If you have any further questions or concerns, please feel free to reach out to us. We are always here to assist you. Thank you once again for your feedback, and we look forward to serving you better in the future.