My name is Shannon and after several issues over the past few days (which made me want to change my service provider) I eventually got through to King who was absolutely fantastic and incredibly patient on offering his assistance to me

Dear Shannon, Thank you for reaching out to us and sharing your recent experience with our customer service team. We sincerely apologize for the issues you encountered prior to speaking with King. We are delighted to hear that King provided you with fantastic and patient assistance. At Home-Connect, we strive to ensure that all our customers receive excellent service, and we are truly sorry that this was not your experience until you interacted with King. Your feedback is invaluable to us as we continuously work towards improving our services. If you have any further questions or require assistance, please do not hesitate to contact us. Warm regards, Home-Connect Customer Service.