My internet went down on Tuesday 26 January 2026

My internet went down on Tuesday 26 January 2026. As I didn't have data, I reached out to innocent for urgent assistance. Within 5 minutes he arranged a support member, Princess, to call me. We spent about 30 minutes but internet returned. Why is she good? When she called, she first asked what I already tried to get a connection. We did not repeat any of those steps. With her assistance, we established that Telkom changed my settings without notification to myself or Home Connect. Innocent has been amazing from the first day. Whenever I have a query, or issue, he had always given me the highest level of service. I can truly say that both Innocent and Proncess work at the highest level. They are open, honest, transparent and don't beat about the bush I highly recommend them both for promotion as their leadership, and handling of matters, is high. Well done