My internet was down for almost 3 days and this morning REA called and help me

My internet was down for almost 3 days and this morning REA called and help me. She was patient, take me through the troubleshooting numerous times. Wow what excellent customer engagement. Even though I was unhappy for struggling so long REA took me through the troubleshooting with kind, Encouraging and confident. Thank you REA and keep up your exceptional customer service🥰