My internet has stopped working, i have been waiting for someone to assist me on their whatsapp but i guess my complain is not serious enough

Dear Rendani Emmah, Thank you for reaching out to us regarding the issue with your internet connection. We apologize for any inconvenience this may have caused you, especially considering the importance of having a stable internet connection while working from home. We understand the urgency of your situation and we assure you that your complaint is taken seriously. Our team is currently experiencing a high volume of inquiries, but rest assured, we are working diligently to assist all of our customers as quickly as possible. We are currently experiencing a Network Outage in your area, and the Fibre Network Operator is attending and will resolve this as soon as possible. Once again, we apologize for the inconvenience caused.