My fiber cable was installed on the 17 and 18 May 2022

My fiber cable was installed on the 17 and 18 May 2022. I have made numerous calls, sent emails and whatsapp messages enquiring about when I will receive my router to no action being taken. I have even tried to communicate with frogfoot but there was no change or good communication. It is only now in July 2022 that I decided to change my provider and i had requested them to cancel my order through call, email and whatsapp that they decided to start sending the guys to come and activate my line and In a 2 days I had received my router but that short process took them over almost 2 months.