My experience was very simple at first than during the long run, I had to was very painful because Vumatel did not notify us that we need to wait 1 month for the previous owners line to be deactivated and I fought with Home-Connect which wasn't their faul

Dear Customer, Thank you for reaching out to us with your feedback regarding your experience with Home-Connect and Vumatel. I apologize for any inconvenience you may have faced during the process. I understand that there was a lack of communication from Vumatel regarding the deactivation of the previous owner's line, which resulted in difficulties for you. I'm glad to hear that Home-Connect was able to assist you and that you ultimately had a positive outcome. I will certainly forward your suggestion to Vumatel regarding updating Home-Connect about any issues with the application. We value your feedback, as it helps us improve our services and provide a better experience for our customers. In addition, I appreciate your suggestion for Home-Connect to provide updates on the application process. We understand the importance of keeping customers informed and will take this into consideration for future improvements. If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you. Thank you for your patience and understanding.Kind regards, Home-Connect Customer Service