My 5 stars are for the excellent response I received from Mbali - patient - thorough - trying to overcome some unexpected difficulties - determined to solve the issue with our internet service

Dear valued customer, thank you for reaching out to us and for your kind words regarding Mbali's assistance. We are delighted to hear that Mbali provided you with excellent customer service. We strive to ensure that our customers receive prompt and efficient support, and we are glad that Mbali was able to address your concerns.We understand that resolving your internet service issue is of utmost importance to you. Rest assured that Mbali is dedicated to finding a solution for you. She will be contacting you at noon today to further assist you in resolving the matter. We appreciate your patience and understanding as we work towards resolving this unexpected difficulty. Once again, we appreciate your positive feedback and your continued trust in our services. If you have any further questions or concerns, please do not hesitate to reach out to us. Best regards, Home-Connect Customer Service Advisor