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Ncumisa Ntlebi, [email protected]

1 reviews | Active since Dec 2022

20 Jan 2025, 11:27

Mrs Ntlebi

I am do much disappointed with home connect poor service, I am billed for services that were not rendered to me. On the the 10th December 24. My services were cut off, I am without wifi until today, but they say I must pay I don't know for what.

When I call them to ask what is happening about their billing system, the consultant that I spoke with was so rude. He insisted that I must pay, when I was try to explain he dropped the phone over my ear. His name is Sibusiso or Sifiso not sure of the name. He didn't want to listen to my complaint or consent even to give me a chance to explain. He just told to pay I think this is a day light *******, and I don't want their services anymore I told them to cancel and take their router, because they treat customers like trash

Unhappy client Ncumisa

0
Replies (1)
Home-Connect
Home-Connect's reply20 Jan 2025, 11:31
Official
Dear Ncumisa Lovedalia, I am deeply sorry to hear about the unpleasant experience you have had with our services, and I apologize for the inconvenience caused. Your feedback is valuable to us, and I assure you that we take such matters very seriously. An agent will be in contact shortly to assist.