Moving address was a hassle

I have an account with Home-Connect and recently moved premises within the same complex. I was advised to follow the steps on the website for Moving Address, which was quite a process. I think the process of having to complete a new application for moving address can be improved upon as all my details should be saved somewhere, except the new address. I also selected the own router option but because I still received all the same automated emails as the first time I signed up; I still received the email saying that the operations team will arrange for the router device to be sent via courier. Once installation was completed, I struggled the entire day to connect. The people who assisted wasn’t helpful. It was as if they assumed that everyone should just know. I must applaud the last person who contacted me from support to assist. I can’t remember his name, but he was very helpful, friendly, and patient. I was connected within a few minutes. What an experience. If it not for one person, I would probably be thinking about changing service providers.