SC
Shane C

1 reviews | Active since Aug 2021

25 Mar 2024, 19:51

Moving address request turned into a mission to activate internet to my new address

Since Thursday I do not have internet after I have done a moving address request. Sent everything they requested and every time I call customer service and technical support I am told operations needs to finalise everything. Like what’s there to finalise that it can take more than 72 hours. Days have passed without having internet and they won’t credit those days back so please I need someone to sort out this matter ASAP. This is starting to be ridiculous. I’m not happy at all.

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Replies (3)
Home-Connect
Home-Connect's reply25 Mar 2024, 19:52
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact with you to assist. 
SC
Shane C's update25 Mar 2024, 19:58
Reviewer Update
I don’t need an agent to contact me, I need internet to be sorted out. I have been speaking to agent since Thursday, what more do I need to say.
Home-Connect
Home-Connect's reply26 Mar 2024, 07:53
Official
Dear Shane, thank you for the feedback. However, an escalation agent will be in contact to assist in resolution of your query.