MOST AWEFUL PATHETIC HORRIBLE SERVICE EVER!!!!!

This company is suppose to refund me since 23 May 2024 and every MONTH I have been calling them i have been receiving the VERY SAME answer " I HAVE SEND AN EMAIL TO THE PERSON HANDLING THE REFUND UNFORTUNATELY THERE IS NO RECORDS ON THE SYSTEM FOR ME GIVE YOU MORE INFORMATION" they will apparently call me back in 72hours but i am always the one having to follow up!!! WHEN THE ORIGINAL ISSUE TOO ME 1 MONTH AND 2 WEEKS TO SORT OUT! YOU GUYS ARE PATHETIC. They also dont get payment all monies go to VUMATEL they the problem when calling VUMATEL NO THE PROBLEM IS HOME-CONNECT PLEASE!!! SOMEONE ANYBODY ANDWERS!!!!!!!!!!!!!