CA
Charmaine A
1 reviews | Active since Nov 2011
30 Nov 2020, 15:35
Money making racket!
I actually give up! Do not be fooled by their month-month wording! It is not month to month, they do not do installation, it was all my previous ISP, all the routers are also from my previous ISP, I had to sit on phone for over an hour trying to sort activation myself. Now I am moving house, so I must pay the cancellation of contract for”installation and activation” of over R2500 and re-apply for the new one, pay the cancellation fee AND pay the normal fee next month?!!! I think not! Go to another ISP! They do not rip you off like this… they will just carry on with your normal contract and move the routers…. something this place do not do!
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Replies (4)0
Replies (4)
Home-Connect's replyOfficial
30 Nov 2020, 15:52Good day Charmaine , Thank you for contacting Home-Connect . Our team tried contacting you on with no success . Because Fibre is a physical infrastructure and you are not able to move with it . we require you to submit a cancellation for your current address and a brand new application for your new address
Please note that we are aware that you had installation prior to joining Home-Connect . Kindly note that you will only be charged an activation fee only . Kindly note that as per our terms should you cancel your line before 12 months , you will be liable for any cost that Home-Connect covered for you to get you up and running .
Please note that we are aware that you had installation prior to joining Home-Connect . Kindly note that you will only be charged an activation fee only . Kindly note that as per our terms should you cancel your line before 12 months , you will be liable for any cost that Home-Connect covered for you to get you up and running .
Home-Connect's reply30 Nov 2020, 15:52
Official
Good day Charmaine , Thank you for contacting Home-Connect . Our team tried contacting you on with no success . Because Fibre is a physical infrastructure and you are not able to move with it . we require you to submit a cancellation for your current address and a brand new application for your new address
Please note that we are aware that you had installation prior to joining Home-Connect . Kindly note that you will only be charged an activation fee only . Kindly note that as per our terms should you cancel your line before 12 months , you will be liable for any cost that Home-Connect covered for you to get you up and running .
Please note that we are aware that you had installation prior to joining Home-Connect . Kindly note that you will only be charged an activation fee only . Kindly note that as per our terms should you cancel your line before 12 months , you will be liable for any cost that Home-Connect covered for you to get you up and running .
CA
Charmaine A's updateReviewer Update
30 Nov 2020, 16:17It is not as if you guys come out to do anything….. so I must pay when I move, do the installation myself at new place and then pay you for the month again….. as I said…NO month-month here!! I would rather sign a contract with a company that will not cancel the contract just to make money when you move, and actually come and install!!
CA
Charmaine A's update30 Nov 2020, 16:17
Reviewer Update
It is not as if you guys come out to do anything….. so I must pay when I move, do the installation myself at new place and then pay you for the month again….. as I said…NO month-month here!! I would rather sign a contract with a company that will not cancel the contract just to make money when you move, and actually come and install!!
CA
Charmaine A's updateReviewer Update
01 Dec 2020, 08:40Please forward the credit note as discussed for the installation. My emails are going into the black hole. As for the activation charge….. I have no words….Business 101 - when people are moving, instead of telling them to cancel so you can charge them a cancellation fee, you waiver the cancellation fees so people remain with you after they moved and you have that persons business for another year instead of trying to rip people off like this! Just saying!
CA
Charmaine A's update01 Dec 2020, 08:40
Reviewer Update
Please forward the credit note as discussed for the installation. My emails are going into the black hole. As for the activation charge….. I have no words….Business 101 - when people are moving, instead of telling them to cancel so you can charge them a cancellation fee, you waiver the cancellation fees so people remain with you after they moved and you have that persons business for another year instead of trying to rip people off like this! Just saying!
Home-Connect's replyOfficial
01 Dec 2020, 09:07Good day Charmaine , we believe that our Accounts team have sent you mail as we struggled to get ahold of you .
Home-Connect Team
Home-Connect Team
Home-Connect's reply01 Dec 2020, 09:07
Official
Good day Charmaine , we believe that our Accounts team have sent you mail as we struggled to get ahold of you .
Home-Connect Team
Home-Connect Team